Frequently Asked Questions
Black Friday through Cyber Monday 2019 Deals
All customers will automatically receive a 30% discount at checkout on all items through the period of Friday, November 29th, 2019 through midnight, Eastern Standard time, Tuesday, December 3rd, 2019.
The following items are excluded from the 30% off sitewide sale:
- Borderlands 3 Games - All versions
- Borderlands 3 Claptrap Performance Thumbsticks®
- Diamond Loot Chest Collector's Edition
- We Happy Few Time Capsule & Free Game Bundle
- Tiny Tina’s Robot Tea Party Borderlands Card Game
How do I place an order for merchandise on this website?
For any order made on our site https://www.gearboxloot.com, just put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the various steps of the ordering process (basket, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.
How do I follow my orders progress?
What are the delivery times?
Delivery times are between 6:00AM EST and 10:00PM EST on weekdays.
What are the delivery costs?
Delivery costs are automatically calculated carrier rates based off of your shipping address.
What if I am absent on the day the delivery is scheduled?
In case of absence, the postman puts the parcel or notice in your mailbox so that you can pick it up at your post office.
What are the delivery methods?
The customer can choose from a variety of convenient shipping methods through FedEx and the United States Postal Service.
Is my payment secure?
Thanks to our partners Shopify Payments, Paypal, Google Pay and Apple Pay, all purchases are secure.
What are the means of payment?
You can pay for your order by :
- Bank/Credit Card with VISA, Master Card, American Express and Discover logos
- Paypal (by credit card or Paypal account)
- Apple Pay
- Google Pay
I cannot find an answer to my question, how can I contact customer service?
You can contact us by using this contact form.
Exchange and Return
How do I return or exchange all or part of my order?
Please see our return policy.