Frequently Asked Questions

Order

How do I place an order for merchandise on this website?

For any order made on our site https://www.gearboxloot.com, just put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the various steps of the ordering process (basket, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.

How do I follow my orders progress?

In the space of your account, click on the heading "Your orders". You can access the list of your orders and their status. The tracking link will be sent by email as soon as the order is shipped.

Delivery

What are the delivery times?

Delivery times are between 6:00AM EST and 10:00PM EST on weekdays.

What are the delivery costs?

Products are delivered based on flat charges.

What can I do if I am absent on the day the delivery is scheduled?

In case of absence, the postman puts the parcel or notice in your mailbox so that you can pick it up at your post office.

What are the delivery methods?

The customer can choose from a variety of convenient shipping methods through FedEx.

 Payments

Is my payment secure?

Thanks to our partners Stripe (3D secure), Paypal, and Amazon Pay, all purchases are secure.

What are the means of payment?

You can pay for your order by :

  • Bank Card (VISA, Master Card, American Express and Discover) via Stripe.
  • Paypal (by credit card or Paypal account)
  • Amazon Pay

Contact Us

I cannot find an answer to my question, how can I contact customer service?

You can contact us by using this contact form.

Exchange and Return

How do I return or exchange all or part of my order?

Please see our return policy.

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