Delivery times are between 6:00AM EST and 10:00PM EST on weekdays.
Gearbox Loot Shipping Information
Free Shipping Restrictions
Gearbox Loot may provide free shipping on orders totaling over $75 in the United States when advertised. Please note, some products do not qualify for free shipping, including:
- Borderlands 3 Games - All versions
- Diamond Loot Chest Collector's Edition
- We Happy Few Time Capsule & Free Game Bundle
- Borderlands 2 Swag-filled Limited Edition Diamond Plate Loot Chest
What is a Business Day?
usiness days are Monday through Friday except for postal holidays (federal holidays in which the US Postal Service is closed). The postal holiday calendar can be found at the USPS website. Saturday and Sunday are not considered business days.
What are the delivery times?
What are the delivery methods?
What happens if I am absent on the day my delivery is schedule?
In case of absence, the postal worker puts the parcel or notice on your door or your mailbox so that you can re-schedule the delivery date or pick it up at your post office.
What happens if my purchase was returned to sender?
Domestic USA: If a shipment is returned to us we will reach out to confirm the address. If we cannot establish communication after repeated attempts within five (5) business days, we refund the purchased items minus the original shipping cost and the return to sender shipping cost.
International: due to the high cost of international shipping we have an agreement with our carriers to not return items to us if all attempts have been made to deliver a package to our international customers.
Estimated Delivery Timeframe
All shipping estimates are for Domestic U.S. Please allow for a 3 day processing period on top of the estimated delivery timeframes listed below.
6 – 10 Business Days
|FedEx SmartPost||6 – 10 Business Days|
FedEx Home Delivery
5 – 9 Business Days
USPS First-Class Mail
|3 - 9 Business Days|
USPS Retail Ground
5 – 9 Business Days
What if I am shipping outside of the United States?
Due to the extended distance, there will be an additional 2-3 business days for delivery.
How can I track my shipment?