Gearbox Loot Shipping Information

Free Shipping Restrictions

Gearbox Loot may provide free shipping on orders totaling over $75 in the United States when advertised. Please note, some products do not qualify for free shipping, including:

  • Borderlands 3 Games - All versions
  • Diamond Loot Chest Collector's Edition
  • We Happy Few Time Capsule & Free Game Bundle
  • Borderlands 2 Swag-filled Limited Edition Diamond Plate Loot Chest

    What is a Business Day?

    usiness days are Monday through Friday except for postal holidays (federal holidays in which the US Postal Service is closed). The postal holiday calendar can be found at the USPS website. Saturday and Sunday are not considered business days.

    What are the delivery times?

    Delivery times are between 6:00AM EST and 10:00PM EST on weekdays.

      What are the delivery methods?

      You can choose from a variety of convenient shipping methods through FedEx and the United States Postal Service.

      What happens if I am absent on the day my delivery is schedule?

      In case of absence, the postal worker puts the parcel or notice on your door or your mailbox so that you can re-schedule the delivery date or pick it up at your post office.

      What happens if my purchase was returned to sender?

      Domestic USA: If a shipment is returned to us we will reach out to confirm the address. If we cannot establish communication after repeated attempts within five (5) business days, we refund the purchased items minus the original shipping cost and the return to sender shipping cost.

      International: due to the high cost of international shipping we have an agreement with our carriers to not return items to us if all attempts have been made to deliver a package to our international customers.

      Estimated Delivery Timeframe

      All shipping estimates are for Domestic U.S. Please allow for a 3 day processing period on top of the estimated delivery timeframes listed below.

      Free Shipping
      6 – 10 Business Days
      FedEx SmartPost 6 – 10 Business Days
      FedEx Home Delivery
      5 – 9 Business Days
      USPS First-Class Mail
      3 - 9 Business Days
      USPS Retail Ground
      5 – 9 Business Days

      What if I am shipping outside of the United States?

      Due to the extended distance, there will be an additional 2-3 business days for delivery.

      How can I track my shipment?

      Soon after shipment, if you had provided your email address, you will receive a shipment confirmation email that includes a link to track your shipment.

      What about pre-order items?

      All orders that include a pre-ordered product will ship together. For example, if you order both a tumbler and the "Tiny Tina's Robot Tea Party" (the pre-ordered product), all items will be held and shipped together until the pre-ordered becomes available.

      If you would like to receive items that are available immediately without having to wait for the card game release date, order those items separately from the pre-ordered product, in a separate order.

         

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