Returns & Exchanges

WHAT IS YOUR REFUND POLICY?

If you receive a product that is damaged, broken, or defective, please reach out to us to inquire about a refund or exchange.

If you receive a defective item, reach out to us on our Contact Form with your order and product details. Before submitting a refund request, please ensure your order meets the refund/exchange criteria listed below:

Returned items must be in original condition, including packaging, tags, booklets, and labels. Clothing and accessories should be unwashed, unworn, and not modified in any way. We cannot accept returns on items not in their original condition.

Toys, games, and apparel should also be returned in their original packaging. They need to be unused and unmodified (ex: plastic wrap closed for video games).

We cannot accept returns of:
* Any product(s) not in its original condition.
* Any product(s) that is damaged, played, or is missing parts.
* Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

*We cannot accept returns for products that  do not meet the return criteria listed above. Please make sure to reach out to us on our Contact Us page before shipping your item out.

*Please note, customer service reserves the right to apply a restocking fee if the item is received incomplete or in bad condition.

HOW DO I REQUEST A REFUND?

To request a refund, you can submit a Refund Request ticket via our contact form HERE. We will get back to you within 2-3 business days.

Afterwards, you can ship the defective item to:

Gearbox loot 
1545 Sawtelle Blvd. 
Suite 21
Los Angeles, CA 90025

Shipping costs for returned items are cannot be refunded.

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